Quality Manager CV — ATS-Optimised CV Guide for Manufacturing

Quality Manager with proven delivery across manufacturing environments, linking quality standards to shopfloor outcomes. Experienced in governing ISO 9001 and IATF 16949 process performance using KPI dashboards for PPM, scrap/rework, return rate and customer complaints. Skilled in deploying CAPA discipline with 8D and QRQC routines to drive sustainable root cause correction rather than short-term containment. Strong track record reducing cost of poor quality (COPQ) by improving control plan effectiveness, reducing escapes, and strengthening audit readiness for internal and supplier reviews.

Plan and lead internal audits and supplier audits using a risk-based approach aligned to ISO 9001 process requirements and sector expectations (e.g., IATF 16949 core tools). Maintain audit traceability by using structured evidence packs, corrective action tracking and clear closure verification aligned to nonconformity themes. Support certification readiness activities such as management review preparation, documented process updates, and evidence collection for external audits. Deliver audit results as actionable plans that translate findings into measurable improvements, tracked through CAPA and reported against target effectiveness.

Lead investigations for escapes and recurrence using 8D methodology with verified containment and root cause analysis, including corrective actions that withstand follow-up effectiveness checks. Apply FMEA updates (AIAG/VDA format where relevant) to ensure risk priorities are accurate and control actions are proportionate to failure modes. Use SPC (including Minitab where available) to monitor process capability, interpret signals beyond control limits and drive parameter adjustments with operators and engineering. Maintain and improve the Control Plan to ensure measurement methods, sample frequencies and reaction plans are fit for purpose, reducing process variation that contributes to PPM and returns.

Own quality KPIs from receipt through production and despatch, with a focus on PPM, return rate, rework hours and customer complaint trends. Translate KPI movement into structured programmes: defect taxonomy, trend analysis, Pareto reviews, and targeted operator training supported by standard work. Reduce COPQ through improved supplier quality, better incoming inspection logic, and prevention-led process controls rather than expensive firefighting. Report outcomes using clear metrics, e.g., lowering PPM from baseline targets, improving on-time CAPA closure, and demonstrating sustained reductions in repeat defects via periodic effectiveness reviews.

Manage a cross-functional quality team, typically including quality engineers and inspectors, and coordinate day-to-day routines across Operations, Engineering, Procurement and Supply Chain. Drive a continuous improvement cadence with structured problem solving sessions, QRQC escalation paths and agreed containment/release criteria. Coach stakeholders on practical quality thinking—how to interpret SPC outputs, when to update the FMEA, and how to write robust Control Plan reactions. Reinforce performance through training plans, competence records and governance of CAPA effectiveness, ensuring that improvements stick on the shopfloor.