Property Manager CV — ATS-Ready, Metrics-Driven Guide

Lead with your scale and controls: blocks, estates, and total units you manage, plus service charge governance. For example, you can state: “Managing 45 blocks / 3,500 leasehold units; service charge budgets totalling £5.0M with quarterly reconciliations and variance explanations.” Recruiters and ATS both look for measurable responsibility, so include KPIs such as reconciliation turnaround, collection performance, or audit readiness. Reference your compliance routines, e.g., gas safety scheduling (CP12), fire risk assessment follow-ups, and insurance renewals tracked through Qube or similar systems.

Make major works tangible by including annual value, project types, and consultation competence. A strong line could read: “Delivering major works programmes circa £2.0M/year including roof replacements and lift renewals, managing contractor liaison and programme reporting.” Demonstrate section 20 capability with outcomes: preparation of consultation packs, managing responses, and maintaining clean document trails for leaseholder scrutiny. Where relevant, name how you control budgets and decisions, such as using work orders and cost codes inside Qube, and keeping board/committee packs version-controlled in SharePoint.

Show you can run service charge accounts end-to-end, not just “administer” them. Mention annual budget cycles, forecasting, and reconciling actuals to budgets, alongside the production of year-end statements and explanatory notes. If you have KPIs, include them—such as “service charge reconciliations completed within 6 weeks of year-end” or “reduced query volume by 20% through clearer budget narratives.” Where you’ve improved clarity, reference practical outputs like resident-friendly summaries and finance-ready cost breakdowns aligned to lease clauses.

Clarify your leaseholder communication approach, especially for high-stakes periods such as major works consultations and AGM cycles. You can describe chairing or supporting AGMs, issuing notices, and preparing meeting packs while maintaining an audit trail. Highlight mediation and complaint handling by noting how you responded to escalations, coordinated with surveyors, and ensured actions were documented and measurable. If you’ve worked with RICS-aligned professionalism or studied towards relevant qualifications, note it here, but keep the focus on results delivered for leaseholders and managing agents.

Demonstrate structured delivery across the project lifecycle: initial survey, specification, contractor procurement, mobilisation, and completion. Include real-world terms such as works scoping, risk reviews, programme scheduling, and snagging close-out, plus how you control quality and costs. For example: “Coordinated procurement and contractor management for lift renewals, tracked milestones weekly, and produced progress updates for stakeholders.” When you name tools, keep them credible—e.g., using Qube for workflow management, work orders, and document storage, and using spreadsheet-based cost trackers to support board approvals.

Prove your compliance and financial governance during major works. Reference health & safety checks at key stages, contractor documentation (method statements and insurance), and keeping residents informed with accurate timelines. Mention section 20 consultation delivery as both process and output—issuing consultation documents, handling responses, and maintaining a clear record of decisions. If you have experience with value engineering or scope revisions, add it along with the impact, such as “mitigated cost increases by renegotiating warranties and maintenance schedules.”

List the property-management software you use and connect it to what you produced with it. Example: “Qube for service charge administration, work order creation, document routing, and leaseholder correspondence history,” or “MRI/Yardi for portfolio reporting and account reconciliation.” Include document control habits such as naming conventions, version control, and maintaining evidence bundles for queries and inspections. ATS-friendly details matter: naming systems like SharePoint and highlighting your approach to structured folders can distinguish you from generic candidates.

Add compliance and reporting knowledge that hiring managers can trust. Mention your familiarity with statutory inspection scheduling (gas safety CP12, fire risk actions), record-keeping expectations, and how you coordinate external contractors for compliance updates. If you hold or are working towards recognised credentials such as ARHM or related housing/management training, include the certification and approximate date or level. Finish by stating how you keep performance measurable—using trackers for SLA adherence, outstanding actions, and stakeholder responses—so your CV reads like an operational playbook.