Lettings Officer ATS CV Template: Ready to Use

One column, four sections in this order: header (name, "Lettings Officer", phone, location), work experience, qualifications, key skills. State portfolio size and property type for every role (the number of properties managed and whether they're residential, HMO or student lets), since this is often the first filter a recruiter applies.

For every role, the first line should answer three questions: what type of agency or firm, what portfolio scale, which software used. Example: "Lettings Officer — [Agency name] (120 properties, residential and HMO, Reapit)". Following bullets should cover actual duties with numbers wherever honest ones exist.

The classic lettings CV mistake is staying vague ("managing tenant relationships", "general lettings administration") with no proof. Convert each task into practice: arrears management becomes "proactive monthly rent chasing, arrears kept under 2% across the portfolio"; inventories become "40+ check-in/check-out inventories yearly, photographically documented and agreed with both parties".

Name your compliance knowledge consistently: Tenant Fees Act 2019, deposit protection scheme procedures, Right to Rent checks, and local licensing rules if you work in an HMO-heavy area. This compliance fluency is an immediate credibility filter for a lettings recruiter.

The role is often accessible with an ARLA Propertymark qualification, but also to junior candidates with rigorous administrative or sales experience that transfers. Surface any experience with case management, demanding client relationships, or contract tracking, even outside property.

Add the theoretical knowledge that reassures: tenancy law studied during training, a placement at a letting agency, or independent research into current regulation. These specifics compensate for the absence of direct portfolio management experience.

An independent agency wants versatility and a close relationship with a smaller number of private landlords. A national franchise or property management firm wants evidence of managing a large volume of properties and fluency with standardised procedures. A housing association or institutional landlord wants regulatory rigour and strict adherence to allocation and compliance procedures.

Mirror the advert's exact vocabulary. If it says "HMO portfolio" or "student lettings", your CV should contain that phrase, not just "property management". This is the basic rule of ATS matching, and it applies equally to a recruiter comparing several CVs quickly.

First: not quantifying the portfolio managed, which prevents a recruiter from gauging the real scale of your experience. Second: confusing lettings management with sales (estate agency) in the CV, which suggests unfamiliarity with the distinction between the two roles. Third: omitting compliance knowledge (Tenant Fees Act, deposit protection), when it's a baseline expectation often tested directly at interview.

Keep the layout ATS-safe: one column, standard font, no creative tables. Recruitment systems used by agency chains and property management firms run parsing software, and whatever it can't read, no human will ever see.